Privacy Policy.

Effective Date: 20/11/2024

At Prime Wire, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (prime-wire.co.uk), interact with us, or use our services.

Data Controller:

IONOS is the data controller for this website and its services. The website is hosted on IONOS servers, ensuring secure and reliable performance.

Collected Personal Data:

We may collect the following types of information:

Personal Information:

• Name, email address, phone number, and other contact details you provide when filling out forms or contacting us.
• Payment information for billing purposes.

Non-Personal Information:

• Browser type, operating system, and IP address.
• Data about your interactions with our website, such as pages visited and time spent.

Cookies and Tracking Technologies:

• We may use cookies and similar technologies to enhance your browsing experience and analyse site usage.

Purpose of collecting data:

• Provide and improve our services.
• Respond to your inquiries and requests.
• Process transactions securely.
• Send updates, newsletters, and promotional content (with your consent).
• Analyse website performance and user behaviour.

IONOS oversees the management and protection of personal data collected through the website as the data controller.

Sharing Your Information:

We do not sell or rent your personal information. However, we may share it in the following situations:

• With trusted service providers who assist in operating our website and services, including IONOS as our hosting provider.
• To comply with legal obligations or respond to lawful requests from authorities.
• To protect the rights, property, or safety of Prime Wire, our users, or others.

Data Security:

We implement industry standard security measures, and our website is hosted by IONOS, which provides secure hosting services. While we take significant precautions to protect your data, no method of transmission or storage is completely secure. By using our website, you acknowledge and accept this risk.

Your Choices:

• Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe instructions in our emails.
• Cookies: Most browsers allow you to manage cookie preferences. Adjust your settings to block or delete cookies as desired.

Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Children’s Privacy:

Our website is intended for adults who are bill payers or customers capable of requesting and paying for electrical services. It is not designed for use by individuals under the age of 18. We do not knowingly collect personal information from anyone under this age.

If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate steps to delete the data.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review it periodically.

Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact us at:
Prime Wire NW LTD
Email: hello@prime-wire.co.uk
Phone: 0800 009 3032